Who are ‘we’?
In this policy, whenever you see the words ‘We’, ‘Us’ or ‘Our’, it refers to the Silversmiths & Jewellers Charity
Your acceptance of this policy, and Our right to change it
By using Our website, social media pages, applying for grants, buying tickets for our fund- raising events or providing your information you consent to Our collection and use of the information you provide in the way(s) set out in this policy. If you do not agree to this policy please do not use Our sites, social media pages or services.
We may make changes to this policy from time to time. If We do so, We will post the changes on this page and they will apply from the time We post them. This new policy was created on 9th June 2020
What is personal data?
Personal data is information that can be used to help identify an individual, such as name, address, phone number or email address.
This policy applies to our website, Our use of emails and text messages for marketing purposes, and any other methods We use for collecting information. It covers what We collect and why, what We do with the information, what We won’t do with the information, and what rights you have.
What information do We collect and why?
We will only ever collect the information We need – including data that will be useful to help improve Our services. We collect two kinds of information:
non-personal information such as IP addresses (the location of the computer on the internet), pages accessed and files downloaded. This helps Us to determine how many people use Our sites, how many people visit on a regular basis, and how popular Our pages are. This information doesn't tell Us anything about who you are or where you live. It simply allows Us to monitor and improve Our service.
personal information such as name, postal address, phone number, email address. In the case of applications, we may also hold bank account details.
We collect this information in connection with specific activities, applications, and fund-raising activities. The information is either needed to fulfil your request or to enable Us to provide you with a more personalised service. You don't have to disclose any of this information to browse the sites. However, if you do choose to withhold requested information, We may not be able to provide you with certain services.
What do We do with the information?
We will use the information you provide to:
fulfil your requests – such as applications for grants, applications, fund-raising activities and provision of information
process sales transactions, or other payments and verify financial transactions
identify visitors and contributors
record any contact We have with you
prevent or detect fraud or abuses of Our websites and enable third parties to carry out technical, logistical or other functions on Our behalf
communicate with Our supporters and interested parties
if you have agreed to it, provide you with information that We think may be of interest to you.
If you have applied to Us for support, we may forward your details to other charities that may be able to help you. We will never do this without your prior consent.
Using your information for marketing
We may contact you with regards to our fund-raising activities, usually if you have contacted us previously or if requested usually by another supporter of the Charity. You can request that We no longer do so at any time.
Sharing your information
We will only share your information if:
We are legally required to do so, e.g. by a law enforcement agency legitimately exercising a power or if compelled by an order of the Court
We believe it is necessary to protect or defend Our rights, personal safety of our website.
Storing your information
Information is stored by Us on a server located in the UK. This managed by one authorised person only. We cannot ensure or guarantee that loss, misuse or alteration of data will not occur while it is under Our control, but We use Our best efforts to try to prevent this.
Unfortunately, the transmission of data across the internet is not completely secure and whilst We do Our best to try to protect the security of your information We cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred.
We will keep your information only for as long as We need it to provide you with the services or information you have required, to administer your relationship with Us. We do not communicate with people that have asked Us not to. When We no longer need information, we will always dispose of it securely.
What We don’t do with your information
We never sell or share your information to other organisations to use for their own purposes.
The Data Protection Act gives you certain rights over your data and how We use it. These include:
the right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed
the right to prevent your data being used for direct marketing
the right of access to a copy of the information We hold about you (known as a subject access request)
If you wish to exercise any of these rights please contact the Secretary of the Silversmiths & Jewellers Charity firstname.lastname@example.org